Shipping policy

Eagle Leather Inc.

Address: 10222 S Tacoma Way, Lakewood, WA 98499
Phone: (253) 581-3220

 

Shipments to the Contiguous 48 US States

Orders $69 and over qualify for our free ground shipping offer.

We understand you want your order as quickly as possible. We work closely with our suppliers to have products shipped directly to you from their warehouse.

Items will be marked as in-store or drop-ship on the product page. Products marked as in-store will be shipped from our retail location in Tacoma, Washington, while products marked as drop-ship will be shipped from our suppliers.  Most products will be marked "In-store” will ship within 1 business day. All orders are expected to ship by the next business day.

In some cases, orders with multiple items may be shipped from different locations.  You will likely be contacted to inform you of this. We use our best judgment to get the products to you as quickly as possible but will contact you for approval before any changes are made.

Tracking information will be sent by email typically within 24 hours of an item shipping. Most orders will be shipped UPS; however, we do utilize additional shipping carriers such as USPS, and FedEx.

Shipping Method Explanation

Business days are Monday-Friday; Holidays, Saturday and Sunday are not business days. Shipping timelines are estimates and are not guaranteed. Please refer to your tracking information or contact us for an accurate location of your order.

Standard Ground Shipping

  • Typically takes between 5 and 7 business days.

 

2-Day Shipping

  • Latest Pickup Time: is 4:30 P.M. and must be Schedule by 3:30 P.M.
  • Delivered by the end of the 2nd business days after the order has shipped.

 

Three Day

  • Delivery by the end of the third business day after an order has shipped. A good example is, an order placed on a Tuesday night is processed/shipped on Wednesday, would arrive on Monday the following week.

Next Day

  • Delivery the next business day after an order has shipped. Orders that ship out on Tuesday with Next-Day delivery is scheduled to be delivered on Wednesday, while an order shipped out on Friday with Next Day delivery is scheduled to arrive on Monday.

 

Shipping Changes

If a shipment needs to be intercepted, and address changed, or a will-call pick-up may be assessed a $15 service fee per shipment.  This fee is the fee charged to Eagle Leather to make that change by the shipping carrier when the package is in transit.

Order Cancellation

Because some orders are drop-shipped from our suppliers if you change your mind act quickly.  We will do our best to stop the order before it is processed but may not always be able to.  If we are unable to stop the order, we will contact you with what to do next.

PO Boxes

Private shipping companies or carriers, such as UPS, FedEx, and Amazon, are not able to deliver to (place mail-in) a PO Box. Only the United States Postal Service® is permitted to deliver mail to (place mail-in) a PO Box.

For mailing purposes, PO Boxes are considered a physical location. If a mailpiece that is addressed to a PO Box must be signed for or is too large to fit in the box, the Post Office™ will place in your box either:

  1. A key to a larger storage locker within the same facility (for a larger item)
  2. A notice that you can take to a window clerk to collect your item(s) – Redelivery is not permitted since you have to collect the item from a window clerk.

APO

Each shipment to an APO/FPO/DPO needs the recipient's name and rank, their unit, and the APO/FPO/DPO address with the 9-digit ZIP Code. And always make sure to include a return address. Mail and shipments must be addressed to someone specific as addressing to "Any Service Member" is no longer permitted.

APO orders will be shipped via USPS and may take an additional 1-5 business days to process your order.

Alaska / Hawaii / U.S. Territories

Orders shipping to Alaska, Hawaii, and U.S. Territories including Puerto Rico, Guam, and U.S. Virgin Islands will ship via the United States Postal Service. Please allow an additional 1-5 business days to process your order. If your order is urgent, feel free to contact us and we can try to accommodate.

International Orders

Orders shipping to an International destination will ship via USPS. Please allow an additional 1-5 business days.

Hazardous Items

Items designated as hazardous (such as paints and chemicals) may only be shipped via ground shipping to the contiguous 48 US states. Hazardous items will be clearly identified during the shopping process.

Tires

We are currently only shipping tires to the contiguous US 48 States.

Oversize Items

Oversize items are shipped via UPS Ground to the contiguous 48 US states. Not all Oversize items will be clearly identified during the shopping process. Please be aware that Oversized items include, but are not limited to: ramps, fairings, motorcycle stands, fenders, street and dirt bike stand, certain full exhaust systems, street and cruiser handlebars, rims, seats, etc.

Delivery Policy

Typically, a signature is not required for packages, however, some vendors may require a signature for items they ship directly to you.  Please contact our customer service if you need a signature for the delivery of your order prior to ordering.

Back-orders

Eagle Leather currently does not offer back-orders.  If there is an item you are really interested in but isn’t showing stock, please contact our support team.

Damaged Goods

If an item arrives visibly damaged, please contact Eagle Leather customer service immediately. Claims are handled through the shipping carrier, but Eagle Leather will assist customers with claims to the best of our ability.